A little help
SquishPillow care & order help
Find the right size, care for your pillowcase and get to the right place for an existing order.
Choosing a size
Standard pillows measure 20 by 26 inches. The small kids sets in this collection measure 13 by 18 inches. Match the case to the pillow size.
Read the choosing guideWashing a case
Remove the case, wash cold and tumble dry low. Follow its sewn label for any design-specific directions. Keep the pillow insert separate.
Caring for a pillow
Follow the care label attached to your pillow. Spot-clean unless that label specifically permits machine washing. Let it dry completely before replacing the case.
How do I place an order?
Choose the exact product, size and design, then use its purchase button to open the offer. Checkout, payment, delivery and returns are handled where you place the order.
Where is my order?
Sign in to the account you used at checkout and open your orders. Select the purchase to see tracking, delivery updates and the available help options. This website does not hold your order details.
How do I request a return?
Open the order in the account used at checkout. Review the return window and available options for that purchase. Eligibility, fees and deadlines depend on the terms shown with your order.
What if the item is damaged or incorrect?
Keep the packaging and take clear photos of the item and label. Open the order and choose the available problem or support option. Include the product, selected size or design, and what arrived.
Can I contact this site about a payment or refund?
Payment and refund requests need to go through the service where you placed the order. Use the support options attached to that order; this guide cannot access or change purchases.